Frequently Asked Questions

No. Physical therapists have been considered Primary Health Professionals since 1995. Consequently, you do not need a doctor’s referral to access physical therapy. All you need to do is call and book an appointment to see one of our physiotherapists. Please note: if you have extended health benefits, your provider may still require a doctor’s referral before reimbursing your fees. If you are unsure, please contact your provider

Please see the Rates page to answer this question. Fees are subject to change.

It is necessary that you arrive at least 10 minutes early to your first appointment, to give yourself plenty of time to fill out the paperwork without interupting your 1on1 time with your therapist. This is especially true for massage and acupuncture. Due to COVID19, we ask that for subsequent appointments, you enter the clinic right on time for your appointment.

Yes, depending on the company. For a complete list of companies that we direct bill, please check the Direct Billing tab.

We are set up for direct billing to a number of insurance companies.Here are some of the common problems we encounter:
1) The patient is not signed up for direct billing –> they will have to pay and manually submit.
2) The patient’s plan number does not allow direct billing –> they will have to pay and manually submit.
3) The claim is declined (this is because the patient has no more coverage, does not have coverage for this service, or has not met the prerequisites) –> the patient will have to pay.
4) The claim is submitted for further processing (this means that the computer was not able to process the request and requires a manual response. It usually takes 3-7 days for us to receive a response from the insurance company) –> we will call the patient if the insurance company denies the claim or does not pay the full amount.
5) The insurance company does not pay the full amount, for whatever reason –> the patient will be required to pay the remainder.

Immediately following a MVA, contact your automobile insurance company. When you place your claim for your vehicle, advise them that you have sustained a personal injury. They will then give you a “personal injury claim number” and the name of a personal injury adjuster. Once you have established your claim, call us to book an appointment. We have the AB1 form the insurance company requires, and will have you complete it when you come in. The earlier you get treatment for your injuries, the sooner you will feel better.
PLEASE BE ADVISED: it is your responsability to be aware of your coverage, though we will do our best to assist you